Terms and Conditions

These Terms and Conditions together with our Privacy Policy and Cookie Policy govern your use of the https://www.harmonytest.co.uk website (the “Site”) and your relationship with the owner of the Site, namely Roche Diagnostics Limited (Roche), a company registered under the laws of England and Wales (company no. 571546) of Charles Avenue, Burgess Hill West Sussex RH15 9RY.

Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. By using our Site you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree with these Terms and Conditions, you do not have permission to access the contents of the Site and you should cease using the Site immediately.

Clause 1. Access and use of the site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

The Site is provided to you free of charge for your personal use subject to these Terms and Conditions.By using the Site you agree to be bound by these Terms and Conditions.

Clause 2. Contacting us to report an adverse event or for Information

This site is not intended or designed for the reporting of any possible side effects or adverse events. If you need to contact us to report a possible adverse event related to one of our pharmaceutical products, you can contact us either by telephone on 01707 367554 or by email to welwyn.uk_dsc@roche.com.

We are required to document reports of adverse events, both for comprehensive safety monitoring of our products and also to fulfil reporting requirements to Regulatory Authorities. Please note that in reporting any adverse event, you will need to provide the following information (at a minimum) to enable us to process your information quickly and effectively:

  • The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth;
  • The contact information of the reporter, namely the person who is reporting the issue;
  • A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect;
  • The name and strength of the Roche product involved.

Please note that we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have specific questions relating to your personal health, please consult your physician

For enquiries about our pharmaceutical products, please contact Roche Medical Information on 0800 328 1629.

Clause 3. Amendments to the site

We reserve the right at any time to change these Terms and Conditions by posting changes online. You are responsible for regularly reviewing information posted online to obtain prompt notice of any such changes. Your continued usage of the Site after changes are posted constitutes your acceptance of the revised Terms and Conditions.

We also reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.

Clause 4. Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Clause 5. Intellectual property

Roche Diagnostics Limited own or is licensed to use all intellectual property in the content of this site and reserve the right to pursue any intellectual property infringement in the Courts of the country where we suffer damage. No licence is granted to you in these Terms and Conditions to use any trade name or mark of Roche Diagnostics Limited or their affiliated companies. You shall not assert any claim or ownership to any trade names or marks or to the goodwill or reputation of Roche Diagnostics Limited or their affiliated companies. If you are unsure of the legality of your use of the material on this website you should contact burgesshill.communicationsteam@roche.com.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Clause 6. Your liability

You must ensure that any personal information that you supply to us is correct and complete. You must inform us immediately of any changes to the information that you have supplied to us.

You, and not us, are entirely responsible for all material that you make available on this Site.

You agree that you must evaluate, and bear all risks associated with, the use of material available on this Site, including but not limited to any reliance upon the accuracy, completeness or usefulness of such material. In this regard, you acknowledge and agree that you may not rely on any material created by us or submitted to us and appearing on this Site.

You agree not to use this Site to:

  1. post, transmit or otherwise make available any material that is false, inaccurate, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, hateful or racially or otherwise objectionable; or
  2. impersonate any person or entity; or
  3. forge headers or otherwise manipulate identifiers in order to disguise the origin of any material posted on the Site; or
  4. post, transmit or otherwise make available any material that you do not have the right to make available under any law or contractual or fiduciary relationships; or
  5. post, transmit or otherwise make available any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or
  6. post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “spam”, “junk mail”, “chain letters” or any other forms of solicitation; or
  7. post, transmit or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy of limit the functionality of any computer software or hardware or telecommunications equipment; or
  8. intentionally or unintentionally violate any national or international statute, law, decree, rule and/or regulation; or
  9. “stalk” or harass another person; or
  10. collect or store personal data about others.

Clause 7. Our liability

This Site is provided by us, free of charge, without any warranties or guarantees. We do not accept any liability for the quality of material on the Site, including but not limited to its accuracy, authenticity or correctness.

Furthermore, we do not accept liability for technical problems that you may experience with the Site. All implied warranties are excluded to the maximum extent permitted by law.

We welcome any information regarding inaccuracies or faults on the Site; such information should be e-mailed to burgesshill.communicationsteam@roche.com. We will attempt to correct any inaccuracies or faults notified to us as soon as we reasonably can.

To the fullest extent permitted by law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.

Nothing in these Terms and Conditions shall exclude liability for death or personal injury caused by negligence.

Clause 8. Handling of material on the site

We reserve the right to remove any material on the Site at any time.

You acknowledge and agree that we may preserve and disclose material posted by you on this Site if required (a) by law or legal process, (b) to enforce these Terms and Conditions, (c) to respond to claims that such material violates the rights of third parties, (d) to protect our rights and/or property, or rights and/or the property of other users of this Site and the general public.

Clause 9. Viruses, Hacking and other offences

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Clause 10. Termination

You agree that we, in our sole discretion, may terminate your use of this Site, and remove and discard any material you have posted on the Site, for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. You agree that any termination of your access to the Site under any provision of these Terms and Conditions may be effected without prior notice, and acknowledge and agree that we may immediately bar any further access to the Site. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to the Site.

Clause 11. Material submitted or made available for inclusion on the site

We do not claim ownership of material you submit or make available for inclusion on the Site. However, with respect to material you submit or make available for inclusion on the Site, you grant us a world-wide, royalty free, non-exclusive, perpetual, irrevocable and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such material (in whole or in part) and to incorporate such material into other works in any format or medium now known or later developed, subject to our Privacy Policy.

Clause 12. Indemnity

You agree to indemnify and hold Roche Diagnostics Limited, and its subsidiaries, affiliates, officers, agents, and employees (collectively, the “Indemnified Parties”) harmless from any loss, damage, injury, claim, demand, cost, including reasonable attorneys’ fees, or penalty awarded against or incurred or paid by any of the Indemnified Parties due to or arising out of material you submit, post, transmit or otherwise make available on the Site, your use of the Site, your violation of these Terms and Conditions, or your violation of any rights of another.

Clause 13. Links

As a convenience to you, the Site may include links to other websites or material that is beyond our control. Their inclusion must not be taken to imply any endorsement or validation by us of the content of the linked website. Roche does not accept responsibility or liability for any losses or penalties that may be incurred or for the accuracy of hyperlinks to third party websites or the content of such third party websites.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to burgesshill.communicationsteam@roche.com.

Clause 14. International use

Roche makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Site from locations outside of the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and Conditions are governed by English law.

Clause 15. Privacy policy

By using the Site, you also agree to our Privacy Policy, which can be viewed here .

Please read the Privacy Policy carefully as it contains important information on how we use your personal information.

Clause 16. Miscellaneous

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable, then to the extent that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted. The remaining Terms and Conditions shall survive, remain in full force and effect, and continue to be binding and enforceable. No waiver by Roche of breach of obligation arising under these terms and conditions shall constitute a waiver of any other breach.

You may not assign, sub-license or otherwise dispose of your rights under these Terms and Conditions.

A person who is not a party to these Terms and Conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any terms of these Terms and Conditions. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be decided only by the English courts.

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Date of preparation: May 2018